Common questions

What happens if DoorDash delivers to wrong address?

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What happens if DoorDash delivers to wrong address?

The short answer is the driver either backtracks to deliver the correct order or they inform the customer to contact support to handle the issue accordingly. * will receive a rating for one completed delivery if they go back with the correct order.

Can you request refund on DoorDash?

To request a refund on DoorDash, all you need to do is select the order and fill out a refund request through the DoorDash app. After you report any issues with your order, DoorDash may give you the option to choose between an account credit for a future order or a refund to your bank account.

Do DoorDash refunds hurt the driver?

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They are paid tip and fee. If you ask for a refund then that’s from Door Dash not the driver. If you want the driver to keep the tip, make sure you let DoorDash know when you contact them for a refund. Yes, by default, the driver will still receive their payout.

How do I file a complaint with DoorDash?

The most commonly used DoorDash support option is the email option. If your complaint isn’t time-sensitive and can wait a few hours (although it’s usually less than this), you should definitely consider sending a complaint email to [email protected]. You’ll be prompted to fill out a form first.

How do I dispute a DoorDash order?

Click on the “dispute Error Charge” button on the bottom right of the screen. After you click the button, a new screen will appear enabling you to check the items that you wish to dispute. After you check off the item, a drop down will appear asking you to select the reason for why you are disputing the item.

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How do I get in touch with DoorDash?

Phone Support Browse help.doordash.com for answers to your questions, or call merchant support: United States: (855) 973-1040.

How do I get in contact with DoorDash?

What happens when you complain on DoorDash?

If you’ve had an issue with service through DoorDash or have been upset by your overall experience, we can help. When you complain to the company, you rarely hear back, are rarely reimbursed for the errors of others, and if you are, repayment is only given through an account credit. …