Common questions

What if payment is done but not received?

What if payment is done but not received?

Immediately dial the call centre of your credit card / debit card issuer and inform them about the disputed transaction. They will immediately record a complaint and assign a unique reference code, so you are now on record. In most cases, the money is refunded back to your bank account in 2-3 days.

How do you fix a declined transaction?

Try the following:

  1. Check to see if your payment method is up to date.
  2. Make sure you have enough money in your account for the purchase.
  3. If you’re still having issues, contact your bank to see if there’s a problem with your account.
  4. Try making the purchase again with a different payment method.

What happens if money is not refunded by Google pay?

Merchants registered with Google Pay handle refunds and failed transactions. Google Pay itself does not initiate a refund. Rather, a business with which your transaction took place, processes the refund. For this, you need to contact the business and provide them with a few details related to the transactions.

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How long does a merchant have to process a payment?

Typically, a payment can take anywhere from 24 hours up to three days to process the payment. The reason for this time is because the transaction process goes through a number of steps to get from one bank account to another.

How much time does it take to refund failed transaction?

The bank will have to return the money to your account within six days, including the day of the failed transaction. The RBI circular has provided turn around time of T+5 days for pro-active reversal when the customer’s account has been debited but the ATM failed to dispense cash.

Why does my bank keep denying my transaction?

This generally occurs for one of two reasons: The customer’s credit card issuing bank did not approve the transaction. This could be for insufficient funds, frozen account status, invalid credit card number or expiration date, etc. The customer will need to contact the card issuing bank for more information.

Why is my payment option declined?

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you have enough to complete the purchase. Your card may have specific restrictions which cause the transaction to be declined.

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Why does Google pay transaction failed?

Make sure you are using the right UPI PIN with the right payment account. You can change your UPI PIN any time. If these steps do not work, try to send or receive a payment by QR code or search your contact by name, phone number, account number or UPI ID.

How long does a transaction pending take?

Usually, a pending charge will show on your account until the transaction is processed and the funds are transferred to the merchant. This could typically take up to three days but may stretch longer depending on the merchant and the type of transaction.

How long can a merchant take to refund?

Once the merchant processes your refund, it’s up to your card company to post the credit to your account. This typically takes three to seven business days. These timeframes apply to simple refunds, in which you and the seller agree to a return.

What if IMPS transaction failed but amount debited?

As per the circular, if the money debited from customer’s bank account does not reverse back to the bank account within the specified time period, due to a failed transaction, then the bank is liable to pay a penalty of Rs 100 per day to the customer.

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What are chargebacks and how do they affect merchants?

Chargebacks have both short and long-term ramifications for merchants. Each time a consumer files a chargeback, the merchant is hit with a fee (this can range from $20 to $100 per transaction).

What do I do if my transaction fails to complete?

Try signing in to an existing Google account and placing the order again. Try creating a new Google account if you don’t already have one and visiting the Google Store to try the transaction again. “Unable to complete transaction: Expired card” Check to see if your payment method is up to date.

Why did I get a message about a suspicious transaction?

Try making the purchase again with a different payment method. If you see this message, it might be because: We saw a suspicious transaction on your payments profile. We need a little more information to protect your account against fraud.

What should I do if my transaction has been declined?

Transaction has been declined due to the card is removed while the transaction in progress. Press ‘Enter’ key to proceed with the previous transaction in scope. Swipe or insert the card properly to proceed with the transaction without removing the card till the transaction is complete. Transaction Declined

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