What is over booking How do you handle the same?

Overbooking carries both risks and rewards as this is a revenue management strategy practiced in the industry. It is a strategic approach to lessen losses from no-shows, cancellations, early check-outs by maximizing occupancy and revenue per room.

How do you handle a situation where a room request Cannot be honored?

1. If the requested room type cannot be provided as there are not ready,or.
2. Some guests have not checked out yet, search for an alternative room that is as similar as possible to the one reserved.
3. Inform the guest about the time required to give him his requested room and check on his convenience to shift the room.

Why it is necessary to check the room before the arrival of the new guest?

A guest’s arrival and check-in at your B&B is the most important part of their customer service journey. You want them to walk in and feel recognised, attended to, and most importantly welcomed. This is their first impression of your property after all.

How do you handle the guest into the room?

Top Ten ways of handling guest Complaints:

1. Listen with concern and empathy.
2. Isolate the guest if possible, so that other guests won’t overhear.
3. Stay calm.
4. Be aware of the guest’s self-esteem.
5. Give the guest your undivided attention.
6. Take notes.
7. Tell the guest what can be the best done.

What should you confirm with the guest when they arrive to check in?

Receive the guests at the reception Address with the appropriate surname, if known. Request for the reservation details like guest last name, confirmation no., booking source etc. Request for the guest id card or passport.

How would you manage relocation of guests following an overbooking?

Make the guest feel like he is getting a better deal. Pay for the taxi ride to new accommodation. Offer the guest use of your phone and/or free WiFi to connect and alert family. Offer compensation in terms of a discount for a future stay or a free meal when they next come (if booked directly with hotel)

How do you handle bookings?

How to Handle Reservations during Peak Times

1. Place time limits on reserved tables.
2. Don’t reserve all of your tables.
3. Implement OWL (On-Waiting-List) reservations.
4. Customer and employee surveys.
5. Online reviews and social media scraping.
6. Comment cards.
7. Create efficient processes for large reservations.

How will you handle a situation wherein a guest complains about the cleanliness of their room?

Your best bet is to move the guests to a room that you personally looked over for cleanliness. You can also go the extra mile and offer them a complimentary night or a free meal in your restaurant.

How would you handle a guest complaint on the delay of room cleaning?

The best solution is to call the lost and found department if someone before you enter the room and submitted to L and F . Other thing you can do is to inform HOD and let them handle the situation . If you found someone elses luggage in your room, you need to have it taken to the Manager.

How do you handle guest check-in?

The hotel guest check-in procedure involves all stages from arrival of a guest to the issuance of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3) Secure advance Payment 4) Information service 5) Complete the check-in formalities 6) Open the guest folio.

How do you assist the guest properly when they arrive at the hotel?

There are five best practices for greeting the guests when they arrive:

1. 1 Dressing: It forms the first impression and welcoming a guest is just like going on the first date.
2. 2 Smile with a Greeting:
3. 3 A Different Greeting:
4. 4 Offer to Assist Them:
5. 5 Ask Questions:

What happens if you arrive at a hotel without a reservation?

A Guest who arrives at a hotel without a reservation is called as ‘Walk in’. The Classic nightmare for any traveller who travel for miles and miles who then walk-in to the hotels and find that the hotel is fully occupied. Hotels have no obligations to accommodate guests who arrive without reservation when no rooms are available for the night.

What to do when the hotel cannot accommodate a walk-in guest?

When the hotel cannot accommodated a walk-in guest, the front office agent can make the situation a little easy for the guest by suggesting and providing directions to alternative hotels nearby. The front office staff can even call other similar hotels and help the guest to make reservation.

What do I do if a guest doesn’t show up?

If the guest had booked from the travel agent ask the guest to call up the travel agent and get more details of the booking. Ask the guest to reconfirm the arrival date and departure date again, the guest may be arriving on a different date or it is possible that this guest was a no-show for the previos night.

What to do when a hotel is overbooked?

When a hotel is overbooked, Waithe said the first step is to double check that a guest relocation is actually necessary. That process starts by taking some time to look at a guest-arrival list. “So many times a guest can be relocated without realizing there was a duplicated reservation, a canceled reservation or a spelling mistake,” he said.