What should you do if a customer walks into the shop?

The minute your customer walks into your shop, they should be greeted. Remember, we said they should be greeted, not “attacked” with a sales pitch. Say hello, offer them a glass of water and then walk away. Then, give them a few minutes to look around before offering your one-of-a-kind customer service.

How do you attend a customer in a retail store?

10 Ways To Approach A Customer In Retail

1. 1) Focus on the customer.
2. 2) Show you are aware of them.
3. 3) Ask if they have visited before.
4. 4) Timing is everything.
5. 5) Do not turn away from an approaching customer.
6. 6) Go the extra mile.
7. 7) Improve their check-out experience.
8. 8) Be discreet.

What are the guidelines for planning of stores layout?

Store Design and Layout – Different Floor Plans and Layouts

• Straight Floor Plan. The straight floor plan makes optimum use of the walls, and utilizes the space in the most judicious manner.
• Diagonal Floor Plan.
• Angular Floor Plan.
• Geometric Floor Plan.
• Mixed Floor Plan.

What do you say to customers when they walk in?

If you don’t remember the customer’s name, you need to at least let them know that you recognize them and are happy to see them. So an effective greeting would be, “Well, Hello! It’s nice to see you again.” Customers return to secure, friendly environments. Show that you recognize them, and they’ll want to come back.

How would you deal with a rude customer in retail?

Ways to deal with rude customers

1. Be empathetic. The simplest way to handle rude customers involves using empathy.
2. Listen actively.
3. Chunk the issue.
4. Repeat what the customer has said back to them.
5. Stay calm and stoic.
6. Offer solutions.
7. Offer a sincere apology.
8. Set a time to follow up with the customer if necessary.

Why are customers allowed to be rude?

Customers Act Rude Because They Feel Entitled: Some customers also have and show too much pride. They have this wrong conception that the company can’t survive without their patronage. Some customers know that they can speak rudely to a support agent and receive an apology from the company.

What makes a bad customer experience?

Bad customer service is when a customer feels their expectations were not met. According to our Trends Report, the top indicators of poor customer service include long wait times, an automated system that makes it hard to reach a human agent, and having to repeat information multiple times.

How would you make a customer feel welcome in the store?

10 Things You Can Do To Make Your Clients Feel Welcome!

1. Smile in person.
2. Smile on the phone.
3. Office appearance.
4. Greet your clients.
5. Take a genuine interest in your clients.
6. Eliminate distractions.
7. Give your employees a break(room).
8. Create an electronic welcome.

Which layout is suitable for retail store?

The straight store layout is efficient, simple to plan, and capable of creating individual spaces for the customer. Plus, a basic straight design helps pull customers towards featured merchandise in the back of the store. Merchandise displays and signage is used to keep customers moving and interested.

What are the 4 basic layout types?

There are four basic layout types: process, product, hybrid, and fixed position.

How quickly should a customer be greeted?

By greeting your customers within 10 to 15 seconds, you achieve several goals: It trains employees to always have their eyes up to see who’s coming in; it makes them wait and not pounce; and it helps provide a welcoming atmosphere. As a bonus, it helps prevent shoplifting. During those 15 seconds, grab a prop.

What a cashier should say?

Cashier Transactions: Language

• Do you have a discount card today?
• Are you using any coupons today?
• I will need to see some ID to sell you a lottery ticket. (
• I’m sorry but your card has been declined.
• Will there be anything else for you today?
• Is this everything today?
• And how was everything today? (

Why do people walk into stores and leave without buying?

People walk into your store, look around (for a little or a long time) and then leave. They must have come in for a reason. Why did they leave without buying something? Let’s leave one major shopper category off the list: Window shoppers who are killing time while their significant other shops elsewhere.

How do you deal with customers who walk into your store?

Many stores identify these problems and provide sales training and technology solutions to counter them. If you work in retail, you know the drill. People walk into your store, look around (for a little or a long time) and then leave. They must have come in for a reason.

What do shoppers want when they walk in your shop?

When they walk in your shop, they want rewards, specials and bonuses. The online eCommerce atmosphere, and the recession of several years ago, created an environment where shoppers almost feel like they should be rewarded for shopping with you. Meet them where they are and offer them perks.

How can I make my shop stand out from the crowd?

Play music, offer refreshments and build excitement through the ambiance of your shop. This is one area where your shop can really shine. The minute your customer walks into your shop, they should be greeted. Remember, we said they should be greeted, not “attacked” with a sales pitch. Say hello, offer them a glass of water and then walk away.