Common questions

How can I complain to Paytm mall?

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How can I complain to Paytm mall?

To successfully lodge a Paytm Mall complaint, you can call on Paytm Mall customer helpline number 011 33776677. Alternatively, you can use the website or mobile app to raise your issue online. Here, you simply have to use the ‘Help Centre’ section to send your complaint.

How can I replace my product in Paytm?

Steps to place a return/ replacement request:

  1. You may place a return/ replacement request from the “My Orders” section of the app or website.
  2. Select the product you want to return/ replace and choose the return/ replace.
  3. Select the exact valid reason for return/ replacement of your product.

How can I cancel order on Paytm?

How to cancel an order?

  1. Go to the “My Orders” section on the app.
  2. Select your order.
  3. Click on “Cancel” button.
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Is there return policy in Paytm mall?

This item is eligible for free return/replacement, within 15 days from delivery, in an unlikely even of item delivered being wrong or physically damaged. This item can be exchanged for a different size/colour. This item is eligible for a full refund subject to prior ascertainment by Paytm Mall.

Does Paytm have customer care?

Our customer care is available to help you 24*7. Currently, the helpline is available in English and Hindi….Paytm 24*7 Customer Helpline Numbers.

Bank, Wallet & Payments 0120-4456-456
Paytm Mall Shopping Orders 0120-4606060
Travel and Hotels 0120-4880-880

How can I use Paytm Customer Care FAQ?

You can contact us at paytm.com/care and provide your email id and mobile number….Once you complete your three-step process of mobile recharging on Paytm.com, you will receive the following from us:

  1. Immediate response on your screen.
  2. Receipt in an email.
  3. SMS on your mobile.
  4. SMS from your operator with recharge details.

How many days will it take to refund money from Paytm?

You can initiate partial or complete refunds to your customer’s source account. A refund request usually takes 7-14 business days to reflect in customer’s account depending on the bank used for payment.

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Does Paytm give refund money?

Paytm now enables merchants to provide instant refunds to their customers in their bank accounts. Historically, depending on the payment method used by the customer, the time taken to refund the amount would vary between 3-5 days.

Is Paytm will ban?

No, Paytm is not banned in India and it continues to remain operational in the country. Though the company has a substantial Chinese investment, it is not a Chinese company.

How can I talk to Paytm customer care executive directly?

  1. Open the Paytm App & tap on Profile Icon on the top left.
  2. Scroll Down to 24X7 Help & Support section.
  3. Choose a service you need help with or tap View All Services.
  4. Tap on Chat with us & type your query in the chat box.

What is the phone number of Paytm customer service?

Paytm 24*7 Customer Helpline Numbers. Bank, Wallet & Payments. 0120-4456-456. Paytm Mall Shopping Orders. 0120-4606060. Travel and Hotels. 0120-4880-880. Our customer care is available to help you 24*7. Currently, the helpline is available in English and Hindi.

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What should I do if I am not satisfied with Paytm?

If you are not satisfied with the quality of service rendered by PayTM, these are the steps that you can take before escalating the matter to filing a formal complaint in the consumer court. PayTM has a detailed Grievance redressal system. Level 2: If the response is delayed or is not satisfactory, write to:

How to file online complaint against Paytm?

(vi) File Online complaint against PayTM with the Department Of Consumer Affairs The Department Of Consumer Affairs operates a website called http://consumerhelpline.gov.in/ Consumers have the choice of registering their complaint by calling the toll-free number: 1800-11-4000 OR 14404

What is the transaction number for Paytm transaction 16214353002?

As on 2nd Nov 2017, by mistaken one of the transaction had been made of worth indian rupee 1000 thru paytm to the mobile number 9582688146. Transaction Id: 16214353002 . & that no is not available from that date & the customer care dept.