How do I collect a feature request?

How to prioritize and manage feature requests effectively

1. Put everything in one place.
2. Create a system for receiving and managing requests.
3. Keep your customers engaged.
4. Classify and prioritize requests.
5. Discuss features with your teammates and relevant stakeholders.

How do you evaluate a feature request?

It’s important to have a process in place to evaluate feature requests….More thoughts on feature requests

1. Estimate the profit from building the feature.
2. Evaluate the availability of your resources.
3. Evaluate risks.
4. Evaluate feature requests against your overarching product vision – the guiding goal behind it.

What does feature request mean?

Feature requests are a form of product feedback you may frequently encounter as a SaaS product manager. They typically come in the form of ideas for product improvements shared with you by your end-users (or even internal team members).

What makes a good feature request?

Feature Requests that Work: Feel free to make it your own and adapt to your needs! Describe the impact that this has on the user: articulate how solving this problem will make your user’s life better. You can add impact categories that matter to you to ensure consistency.

How do you prioritize client feature requests?

How to prioritize feature requests using customer feedback

1. Step 1: Get clear on your business goals.
2. Step 2: Filter the feature requests based on what your most important customers want.
3. Step 3: Prioritize further by other attributes that matter.
4. Step 4: Determine your development budget.

How do you respond to a new feature request?

10 Tips to Improve Your Feature Request Responses

1. Let them know what you’re going to do with it.
2. Keep it personal, even if using a saved reply.
3. Give updates rather than making promises.
4. Consider creating a public roadmap and feature request system.
5. Acknowledge that you get it.
6. Understand what they are asking for.

How do I manage feature requests?

Your Top 7 Tips For Managing Feature Requests

1. Put everything in one place.
2. Create a system for receiving and managing feature requests.
3. Respond – personally, promptly and honestly.
4. Categorize and Prioritize the requests.
5. Discuss the requests with colleagues and other customers.
6. Stay in touch with customers.

How do you handle customer requests?

5 ways to manage your customer service queues

1. Reduce response times. Good communication is vital and customers hate waiting.
2. Have all information at your fingertips.
3. Prioritize customer requests.
4. Make sure the request ends up in the right hands.
5. Help your customers help themselves.

What should a feature request include?

Writing feature requests and bug reports that get results

1. Briefly summarize the request. Ideally this should be no more than a few words.
2. Describe the current situation.
3. Describe the desired outcome.
4. Describe the benefits of the change.
5. Describe the negative effects of the change.

How do you respond to a feature request?

What does it mean prioritizing client request?

A prioritization system is the best way to create an efficient workflow for your customer support team. It eliminates the need for agents to waste time scanning through the queue for urgent requests by delivering them to the front immediately.

How do I get Started with feature requests?

1. Collect feature requests in one place from the start You’re likely to have feature requests coming in from all over the place: the majority from customer support, but also from social media, your sales and marketing team, even from chatbots and comment areas on your website.

How can I get more customers to add features to my website?

You can get customers to add feature requests themselves to an online feature request board – massively cutting down on the time you have to spend doing this Such products usually have in-built voting functionality and an ability to spot duplicate suggestions, so you don’t have to worry about manually sorting these out

What are the advantages of feature request management software?

The advantage of this type of software is: You can get customers to add feature requests themselves to an online feature request board – massively cutting down on the time you have to spend doing this

What software do you use to track feature requests?

Both Trello and Jira can be used for feature request tracking though, as we explore in Is there software to collect and organise feature requests?. This ‘do it yourself’ solution is only as good as your dedication and process.