Guidelines

How do I file a complaint against the US Postal Service?

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How do I file a complaint against the US Postal Service?

Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339….File a complaint with the USPS Office of the Inspector General (OIG) by:

  1. Filing an online complaint.
  2. Calling 1-888-USPS-OIG (1-888-877-7644)
  3. Finding more information about contacting the OIG.

Does the post office take complaints seriously?

If your business is experiencing a delivery issue or has a concern regarding customer service, the email service or a telephone call offer a convenient way to discuss the problem. For more serious concerns, such as potential theft or fraud, the USPS Office of the Inspector General takes the lead.

Is it illegal for the post office to not deliver your mail?

13. THEY ACTUALLY DON’T HAVE TO DELIVER YOUR MAIL. In extreme cases, the post office can actually require customers to get a post office box and pick up mail themselves. “Anything which presents a hazard to the carrier, the carrier is within his rights to not deliver the mail.

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Who investigates the post office?

Introduction. To protect the mail and to maintain the integrity of postal processes and personnel, the Postal Service relies on the investigative efforts of OIG special agents. These special agents – federal law enforcement officers investigate internal crimes and fraud against the Postal Service.

What information should be included in a letter of complaint?

What to include in a complaint letter

  • describe your problem and the outcome you want.
  • include key dates, such as when you purchased the goods or services and when the problem occurred.
  • identify what action you’ve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem.

How do I report not receiving mail?

Postal Service For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.”

Is Withholding mail a crime?

Mail theft is theft, pure and simple. and when a landlord withholds your mail or disposes of it without your permission, he is committing a crime. When it comes to postal mail, U.S. Postal Inspectors are in charge of ensuring that mail is properly delivered to its intended recipient and that such mail remains intact.

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What is USPS processing exception?

USPS Processing Exceptions If you get a USPS update that says “processing exception,” it means your package has been delayed, most likely for one of the common delivery exception reasons. Or they may notify the recipient that they must pick up their package at the local Post Office before a certain date.

How do I start a USPS investigation?

How to File a Domestic Claim

  1. Go to www.usps.com/domestic-claims.
  2. Sign in to the Online Claims site with your USPS.com user name and password.
  3. Enter the Tracking/Label Number and shipping date.
  4. Enter the address information and claim details.
  5. Select the reason for filing a claim.

How do I file a complaint with USPS about a package?

There are several ways to let them know: Use the USPS website’s Email Us form. Select an inquiry type that most closely relates to the complaint or question that you have. On the website, you can also file a claim or request a refund for shipping. Call 1-800-ASK-USPS ( 1-800-275-8777) or TTY: 1-800-877-8339.

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How do I file a complaint against a carrier?

When you call the local unit, tell the employee who answers the phone that you want to speak to a supervisor regarding a carrier complaint. This will ensure you are connected to the appropriate person.

How to file a complaint with the Office of the OIG?

File a Complaint with the U.S. Postal Service: 1 You can file a complaint online using USPS complaint form. 2 You can find more information about contacting the OIG here. 3 You can call the number 1-888-USPS-OIG or 1-888-877-7644. It is the USPS customer service complaint number where you can register your complaint.

What to do if you have a problem with the post office?

More serious concerns, such as theft or fraud, should be escalated above the local post office. Two agencies oversee the post office for criminal issues, such as the theft of mail by carriers, employees or contractors. The USPS Office of the Inspector General investigates allegations of fraud, waste and misconduct.