Common questions

Should the caller end the call?

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Should the caller end the call?

Never leave a mobile phone to ring out. The ringing annoys those around you. The receiver should always hang up first, never the caller. The caller called the receiver, and should to stay on the line until the receiver is satisfied that the call is complete.

What do you say to end a phone call?

To end the call politely, try one of these closing statements:

  1. “My apologies once again for any inconvenience. Thank you for your call.”
  2. “I’m happy we could make this right for you. Have a wonderful day.”
  3. “Thank you for calling. We appreciate your business.”
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Which of the following is an appropriate way to end a call?

Ending the Call

  • Thank the caller for calling and summarize what you did for the customer. Example: “Thank-you for calling.
  • Let the caller know you appreciate their business.
  • Offer to help in the future by letting the customer know how to contact you or your company.
  • Say Goodbye but always Let the caller hang up first.

What are the basic rules of etiquette for handling telephone calls?

Phone Etiquette

  • Answer the call within three rings.
  • Immediately introduce yourself.
  • Speak clearly.
  • Only use speakerphone when necessary.
  • Actively listen and take notes.
  • Use proper language.
  • Remain cheerful.
  • Ask before putting someone on hold or transferring a call.

When transferring a phone call you should?

5 Steps to Professionally Transfer a Phone Call for Good Phone Etiquette

  1. Explain to the caller why their call needs to be transferred.
  2. Give the caller your information before transferring the call.
  3. Ask the caller for permission to initiate the transfer.
  4. Speak to the party whom the caller is being transferred to first.
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How do you politely tell someone off their phone?

Here are a few tips and phrases to help you politely and professionally end phone conversations.

  1. Close the door. When it’s time to end the conversation, be sure you are not inviting the other person to continue talking.
  2. Use breaks in conversation.
  3. Interrupt politely.
  4. Offer future calls.

What do’s and don’ts in telephone etiquette?

The Dos and Don’ts of Telephone Etiquette

  1. DO – Smile when you talk to people.
  2. DON’T – Be distracted.
  3. DO – When you answer the phone, greet the caller warmly and advise who they are talking to.
  4. DON’T – Shout or whisper.
  5. DO – Speak clearly.
  6. DON’T – Leave the caller on hold for too long.
  7. DO – Make the caller feel welcome.

What are the 5 P’s of telephone etiquette?

Always keep in mind that effective business telephone etiquette requires you to be: prepared, present, polite, patient, personable, professional, proactive.

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What are the do’s and don’ts of telephone etiquette?

What are the two things we must do while talking on the telephone?

10 telephone etiquette tips you should keep in mind

  • When you’re speaking over the phone remember to smile, sound upbeat and keep your communication short.
  • Greeting.
  • Take permission and be polite.
  • Identify self and the organisation.
  • Clarity.
  • Purpose of the call.
  • Know your timeline and keep it short.