Common questions

What does it mean when your package says return to sender?

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What does it mean when your package says return to sender?

Returned to sender is a common policy used by post carriers to handle items that could not be delivered. If an item could not be delivered for any reason, the item would be sent back to the indicated return address. The addressee has moved without providing a forwarding address. The item is refused by the addressee.

Do I get a refund if my package is returned to sender FedEx?

FedEx will upon request either refund or at its option credit to the applicable invoice the Transportation Charges incurred by the Sender if the first attempted delivery of a Shipment occurs 60 seconds or more after the applicable Delivery Commitment Time (“Service Failure”).

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How long does FedEx keep your package before returning to sender?

FedEx will hold your package for up to 7 days for both FedEx Ground® service and FedEx Express® service before it’s returned to the shipper. You’ll need to bring your tracking number, government-issued photo ID, and your door tag number. To learn where your package is being held, you’ll need to track your package.

Why did my package get returned?

There are several reasons why USPS or UPS may return a package as undeliverable: The address was incomplete or incorrect. The package information didn’t match what was entered on the label, and the postage owed was not charged through the USPS APV System. The recipient declined the package.

Why is my FedEx package returned to sender?

The first reason for returning a package is that the recipient could not be located at the given address. FedEx/UPS is trying to update the address. The recipient’s address is updated. The package is delivered to the new address.

How do I know if my package was returned to sender?

How do I receive tracking notification if my mailpiece is returned to sender?

  1. Online: Use USPS Tracking® on the United States Postal Service® website.
  2. By text: Send a text to 28777 (2USPS) with your tracking number as the content of the message.
  3. By smartphone: Download the USPS Mobile® app for iPhone® and Android™
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Why is my package being returned FedEx?

It means that you are not going to get that package – they have been unable to deliver it, and are now sending it back to wherever it came from. You need to contact the sender to either seek a refund of what you paid, or to arrange for it to be sent to you again.

Why would a FedEx package be returned to sender?

How Long Can FedEx Hold your package?

7 days
A secure FedEx location will hold your package for up to 7 days.

Why does my FedEx package say delivered when it’s not?

It means the driver may have accidentally marked it delivered and even received by you. They could have delivered it to another similar address and marked it delivered. The bottom line is that a mistake has been made which must be rectified.

How much does FedEx charge for return to sender?

The cost is USD$0.50 per shipment* for a print return label or USD$1.00 for an email return label. If the return label isn’t used, no surcharge is applied.

How do I return a misdelivered FedEx package?

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Go online to FedEx Ground Return Package Pickup to schedule a pickup.

  • Call FedEx Customer Service at 1.800. 463.3339 and say “Ground Return Pickup” to schedule a pickup.
  • Include them in a regular scheduled pickup.
  • Drop them off at a staffed FedEx drop-off location.

    • Where do I drop off my FedEx package and returns?

    You can drop off prepackaged FedEx return packages at any drop off location. Visit a participating retail location below. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max.

    How to send a FedEx package?

    Plan your shipment based on destination.

  • Ensure the item can be shipped.
  • Package the item.
  • Determine which shipping service is best for your needs.
  • Create shipping labels.
  • Choose additional delivery options and special services if needed.
  • Print and attach the FedEx label.
  • Get the package to FedEx.
  • Frequently asked questions.

    • How do you refuse a FedEx package?

    Inform the FedEx delivery person that you are refusing the shipment, if you are home at the time of delivery. Depending on the package type, you may have to sign a statement declaring your refusal. Bring a FedEx package to the local office, if you come home to find an unwanted package.