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Who is responsible if a package is not received?

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Who is responsible if a package is not received?

seller
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.

Is seller responsible for stolen package?

Liability of Lost Packages On most marketplaces, the seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

Is it legal to keep a package accidentally delivered to you?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

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What happens if someone steals a package?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Different retailers have different policies and processes for handling stolen items, but you’re usually entitled to a refund or a replacement.

What do I do if my package was stolen?

Someone Stole Your Package: 5 Ways to Recover Stolen Deliveries

  1. Contact the Sender. If you know that the package was definitely delivered but was probably stolen, the next step is to contact the sender.
  2. Report It to FedEx, UPS, or USPS.
  3. Report It to Amazon.
  4. File a Police Report.
  5. Talk to Your Credit Card Company.

What happens when someone steals your package?

Does eBay refund if package is stolen?

eBay’s position on missing items is clear – buyers are entitled to a refund under the Money Back Guarantee. If the tracking details show that the item has been in transit without movement for more than 7 days (10 for international shipments), refund the buyer the full sale amount including the shipping cost.

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Does eBay money back guarantee cover stolen packages?

If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you bought an item on eBay as a guest, you’re still covered if something goes wrong.