Why is it important to know about the company you work for?
Table of Contents
- 1 Why is it important to know about the company you work for?
- 2 What means JTBD?
- 3 What do you know about our company and why did you choose it?
- 4 How long should you stay at a job?
- 5 What do customers need from you?
- 6 Why is it important to know your customers better?
- 7 What can we do to inspire more caring among customer service employees?
Why is it important to know about the company you work for?
Most importantly, you need to do your research and know as much about the company as you possibly can. Researching the company may also give you an idea as to what products or services the company provides, what their position in their market is and who their competitors are.
What means JTBD?
-to-be-done
People buy products and services to get jobs done; and while products come and go, the underlying job-to-be-done does not go away. This notion is at the heart of jobs-to-be-done (JTBD) theory.
What is customer job done?
Jobs to be Done is a theory of consumer action. It describes the mechanisms that cause a consumer to adopt an innovation. The theory states that markets grow, evolve, and renew whenever customers have a Job to be Done, and then buy a product to complete it (get the Job Done).
Do employers expect you to know everything?
Most employers will expect you to know the fundamentals of the position unless it is really entry level (eg. hardware/software basics for IT job, accounting for finance etc). However there is always a learning curve for new staff to get up to speed on company specific procedures, applications, etc.
What do you know about our company and why did you choose it?
You company provides an opportunity to me where i enhance my knowledge and attitude. But i want to be a part of your company success.. I choose your company because in this company i can enhance my knowledge and skills, i can learn more and to explore my expertise. There are so many reasons for choosing this company.
How long should you stay at a job?
Experts agree that you should stay at your place of employment for a minimum of two years. It’s enough time to learn new skills and build your qualifications, while short enough to show that you value growing in your career.
What are the characteristics of a bad employee?
11 behaviors that indicate you’re a ‘problem employee’
- Poor job performance. Underperforming employees produce sub-par work that fails to meet expectations, which means those around them are forced to pick up the slack.
- Doesn’t work well with others.
- Not responsive to coaching.
- Resistant to change.
- Never takes ownership.
Why is it important to understand customer needs?
Knowing and understanding customer needs is at the centre of every successful business, whether it sells directly to individuals or other businesses. Once you have this knowledge, you can use it to persuade potential and existing customers that buying from you is in their best interests.
What do customers need from you?
Customers need your product or service to function the way they need in order to solve their problem or desire. Customers have unique budgets with which they can purchase a product or service. Your product or service needs to be a convenient solution to the function your customers are trying to meet.
Why is it important to know your customers better?
Know your customers better because only they can help you get more lead and more business. Understanding customers is the key to giving them good service which in turn results into strong customer relationships and new sales through positive word-of-mouth recommendation.
How do customers and employees see the employee?
Customers look at the employee as a representative of the company. Employees often see it differently. They’re paid by the company to do a job and you, the customer, can either make that job easier or harder. Check out this video gem from Randi Busse that explains what she calls the difference between an owner and a renter mentality.
Do people know what they want?
People don’t always know what they want. But they know it when they see it. That’s what makes innovation so tough. “However, innovating from the customer backward doesn’t just mean ‘listening to the voice of the customer.’
What can we do to inspire more caring among customer service employees?
There are many things we can do to inspire more caring among customer service employees. If you’re a customer, try to be a better customer. Treat employees with respect, kindness, and courtesy. Don’t wait for the employee to be nice to you, even if you think that should be there job.