Common questions

Why is the Wi-Fi not working on my phone but working on other devices?

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Why is the Wi-Fi not working on my phone but working on other devices?

If your Android phone won’t connect to Wi-Fi, you should first make sure that your phone isn’t on Airplane Mode, and that Wi-Fi is enabled on your phone. If your Android phone claims it’s connected to Wi-Fi but nothing will load, you can try forgetting the Wi-Fi network and then connecting to it again.

Why does my phone say no Internet connection when I have Wi-Fi?

Reset Android Network Settings. Open the Settings app and go to “Reset options”. Now, tap on the “Reset Wi-Fi, mobile & Bluetooth“ option. On the next page, tap on the “Reset Settings” button at the bottom. After resetting, try to connect to the WiFi network and see if it fixes the issues.

Why are some devices not connecting to Wi-Fi?

Your device may be running a software or security application. To test your connection to the Internet, temporarily disable this software or application. The process of disabling software and apps may vary from one device to another.

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What do I do if my Wi-Fi is connected but no Internet access?

Fix Wi-Fi Connected But No Internet Access Error

  1. Restart Device.
  2. Check Modem Lights.
  3. ISP Is Down.
  4. Antivirus or Other Security App.
  5. Use Built-in Troubleshooter.
  6. Flush DNS.
  7. Change Wireless Mode on Router.
  8. Obtain IP and DNS Automatically.

Why won’t my phone Let me turn on my WiFi?

If the Wi-Fi wont power on at all, then there is a possibility that its due to an actual piece of the phone being disconnected, loose, or malfunctioning. If a flex cable has come undone or the Wi-Fi antenna is not connected properly then the phone is certainly going to have problems connecting to a wireless network.

Why can’t I access the Internet on mobile data?

Sometimes, all you need to do when mobile data is on but no internet connection is to turn on and off Airplane mode. On most Android devices, you’ll find the Airplane mode toggle in the Quick Settings. Otherwise, you can go to Settings → Network & Internet → Airplane mode to do the trick.

How do I fix no Internet access?

How to Fix “No Internet Access” Errors

  1. Confirm other devices can’t connect.
  2. Reboot your PC.
  3. Reboot your modem and router.
  4. Run the Windows network troubleshooter.
  5. Check your IP address settings.
  6. Check your ISP’s status.
  7. Try a few Command Prompt commands.
  8. Disable security software.

Why can’t I connect to my WiFi but others can?

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The first thing you should try is testing the wireless network without the computer/laptop. Try any device that uses WiFi such as a smartphone or tablet. If that other device can access your WiFi, the problem is with your laptop. If it is an older laptop/device it may not support the latest wireless encryption (WPA2).

Why does Internet only work on one device?

This normally happens because your ISP only gives one IP address and locks to the first device connected. So, your computer works, but your router won’t. This procedure will make the router the first device connected and should resolve your issue.

Can’t connect to Wi-Fi even with correct password Android?

I’ve entered the correct password, but I still can’t connect

  1. Double-check that you have the correct password.
  2. Try the hex or ASCII pass key.
  3. Try turning your wireless card off and then on again.
  4. Check that you’re using the correct type of wireless security.
  5. Check that your wireless card is properly supported.

Why is my Android phone connected to Wi-Fi but no internet?

The first rule of IT-related fix is turning it off and on again, it fixes about 50 percent of problems. So, if your phone is not connecting to the internet even if the phone is connected to the Wifi router. Go to the settings and turn the Wifi toggle off and on again and see if it fixes your issue.

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Why can’t I connect to public WiFi?

Check the WAN Internet cable that plugs into the router – that might be damaged or… not plugged in. Find another public WiFi hotspot you can connect to – you may want to move around a little bit, if possible.

Why won’t my device connect to the Internet?

Problem with your wireless network (test your network with a network cable first) When only a single device can’t connect to the internet, then the problem is most likey related to one of the following issues: In most cases is it just one device that gets the error Wifi connected but no internet and can’t connect to the internet.

Why can’t I connect to WiFi on my laptop?

Check whether your WiFi is turned on or enabled on your device. Most laptops have a WiFi button or switch which, if turned off, could result in no internet access. Disable Airplane mode if it’s on. You can do this using the Airplane mode button on your laptop, or from the Action Center for a Windows PC.

Why is my 5GHz WiFi connected but no Internet?

When possible devices will always try to use the 5Ghz wireless networks. Sometimes the WiFi Connected but no Internet error comes to a problem with the 5Ghz network, maybe a broken antenna, or a bug in the driver or access point. We can our laptop to connect over 2.4Ghz to see if the 5Ghz is the problem: