Guidelines

Who do I contact if my package is stuck in customs?

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Who do I contact if my package is stuck in customs?

If your package is held at customs, you should contact the courier company in charge of your shipment. Normally, they should be able to help you with the customs clearing process, or even, just identifying the problem. Before contact, make sure you have the tracking number to give it to the courier to check its status.

How do I contact customs about a package?

U.S. Customs and Border Protection

  1. Website: U.S. Customs and Border Protection.
  2. Contact: Contact Customs and Border Protection.
  3. Local Offices: Ports of Entry—Air, Land, and Sea.
  4. Main Address: 1300 Pennsylvania Ave., NW.
  5. Phone Number: 1-202-325-8000.
  6. Toll Free: 1-877-CBP-5511 (1-877-227-5511)
  7. TTY: 1-866-880-6582.
  8. Forms:
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How long can a package be stuck in customs for?

Normally, in three business days its status would change to “Released by Customs”, meaning that the package is on its want to you. But sometimes this doesn’t happen. There are two main reasons why international packages get held up in customs for more than three days.

What happens if my parcel is stuck in customs?

If your shipment in stuck in customs, first check with your carrier and make sure there are no unpaid taxes. Should you come across unpaid taxes, pay them. If that doesn’t work, your next point of contact is the shipper.

How long can customs hold my package Philippines?

within 30 days
Customs Documentation and Clearance. All imported articles to the Philippines must undergo the customs clearance process within 30 days since unloading the last package. You need to be ready with the list of required documents to avoid any delays in customs releasing.

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Can I contact customs?

Should you have any questions, please contact the U.S. Customs and Border Protection (CBP) Information Center. Office Hours: Monday – Friday: 8:30 a.m.- 5:00 p.m. Eastern Standard Time (EST). For General Inquiries call: 1-877-227-5511.

How do I contact Philippines customs?

BUREAU OF CUSTOMS

  1. ADDRESSG/F OCOM Building, 16th Street, South Harbor, Port Area, Manila.
  2. TELEPHONE(632) 705-6000.
  3. FAX(632) 527-1968.
  4. WEBSITEwww.customs.gov.ph.

How can I speed up customs clearance?

Five Tips to Help You Get Through Customs Faster

  1. Mobile Passport app. Launched in 2014, Mobile Passport was the first app authorized by U.S. Customs and Border Protection (CBP).
  2. Self-serve kiosks.
  3. Get Global Entry.
  4. Declare everything.
  5. Don’t pack food items.

How long does customs clearance take 2021?

Typically, customs clearance takes less than 24 hours, however, there are times where it can take several days or weeks for goods to be inspected. When is customs clearance needed? Customs clearance is necessary for all packages entering the U.S. from other countries.

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How long do international packages take to clear customs?

It normally takes a matter of minutes or hours for a package to clear customs, but it can take days or even weeks if there is a problem.

What does it mean when your package is delayed at customs?

clearance delay
A “clearance delay” is the term used when packages or shipments are held at customs. If you’re shipping internationally or importing product across a border, the last thing you want is a clearance delay. Delays due to hang ups at customs mean one important thing: you can’t get a product on to your customer.